Our reservations team have put together some of the most frequently asked questions please read our FAQ below and if you still have a questions you need answered you can email firstname.lastname@example.org or phone us on (07) 5588 8333.
Terms & Conditions
Watermark Hotel & Spa Gold Coast is a fully licensed hotel and all guests must be over 18 years of age or accompanied by a parent or legal guardian to enter any part of the hotel including accommodation. Guests may be requested to provide Photo ID as proof of age or may be refused accommodation with full cancellation terms applying.
During the period of 16 - 30 November 2013, all guests must be over 21 years of age or children must be accompanied by parents and not guardians.
No, the hotel rooms do not have any balconies.
At check-in a credit card pre-authorisation is required to guarantee any incidentals. If a credit card is not available, a current form of photographic identification is required along with a cash deposit of $100 per stay and the total of the accommodation charges. This can be made with cash or via EFTPOS. Any unused portion of this deposit will be refunded on departure.
On receipt of your booking the nominated credit card will be charged the full amount of your stay, including any extras that you have selected. When you check out, you will receive a receipt which notes the payment received.
All credit card transactions will incur a 1.5% transaction charge.
No. We are a fully serviced hotel with 2 restaurants and in-room dining. Our guest rooms do not include kitchen facilities.
No, we are a non-smoking hotel. However, a designated smoking area is located on the ground floor of the hotel.
Yes, babysitting services can be arranged through concierge.
No, the hotel does not have an airport transfer service, however, guests can contact our Concierge desk on (07) 5588 8372 to arrange a transfer service.
Yes, the hotel has hi-speed Internet access in all rooms (charges apply). The business centre also offer internet access at a fee and guests dining at Amalfi and Waves can access the internet free when they are in the restaurants.
If you wish to cancel or modify your hotel booking, please contact Reservations on (07) 5588 8333
The hotel is 5 mins walk to the Surfers Paradise shopping, dining and entertainment hub.
- Surfers Paradise Beach – 2 minutes walk
- Cavill Mall – 5 minutes walk
- Skypoint – 1 minute walk
Local calls cost 90 cents for the first 19 minutes of the call and 17 cents per minute for each minute afterwards.
The cost of an in-room movie is between $7.95 and $18.95.
Undercover car parking is available for $15 per night. Valet parking is available for $20 per night. To arrange, please contact reservations on (07) 5588 8333 or request from concierge on arrival. Limited spaces available.
Yes, smart casual attire is required (excludes singlets). Males must wear enclosed footwear.
The hotel offers a coin operated laundry on Level 2 and 24 hr dry cleaning service.
Both facilities are open from 6am until 10pm and available 7 days a week.
The swimming pools are located on Level 1 and Level 2 and are 15 metres in length and 4 meters wide.
Amenities included in rooms are as follows:
Superior/Deluxe Rooms include Amenita branded products. 1 bath gel, 1 body lotion, 1 shampoo/conditioner, 2 soaps.
Club Rooms include Peter Morrissey products. 1 bath gel, 1 body lotion, 1 shampoo/conditioner, 2 soaps.
Suites include same as Club plus 1 shave kit, 2 toothbrush, 1 mouthwash, 1 bath salts, 1 bath bomb, 1 loofah.
Room rates are based on 2 people. For a 3rd adult there is an additional fee of $35 per night using existing bedding. A 3rd person requiring a rollaway bed is a $70. Children are free if using existing bedding. If a rollaway is required for a child, the charge is $35.
Gold Coast Airport, Coolangatta is located 23km from the hotel.
Guests must be a minimum of 18 years to check-in at Watermark Hotel and Spa Gold Coast. During the Schoolies period, all guests must be over 21 years or over and children must be accompanied by parents or legal guardians.
Cancellations received within 24 hours of arrival, will incur a late cancellation fee of one night's accommodation. For cancellation of a booking between 25 December - 02 January, 7 days notice is required to avoid the one night penalty.
Check-in time is 2pm. However, if you arrive earlier, luggage storage is available and you are welcome to use hotel facilities. A request for early check-in can be made with Reservations but cannot be guaranteed and charges may apply.
Check out time is 10am. Club Premier rooms and some packages include complimentary late checkout. Charges apply for all other late checkouts.