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Reservations team have put together some of our most frequently asked questions (FAQ's) for you - simply click below and you should find the answer you're looking for!


Do I need my credit card to check in?
  • At check-in, a credit card pre-authorisation is required to guarantee any incidentals.
  • If a credit card is not available, a current form of photographic identification is required along with a cash deposit of $100 per stay plus the total of the accommodation charges.
  • This can be made with cash or via EFTPOS. There’s an ATM in the lobby.
  • Any unused amount of this deposit will be refunded on check out.
Do I need to make payment at the time of booking?
On receipt of your booking, the nominated credit card will be charged the full amount of your stay, including any extras that you’ve selected.
On check out, you’ll receive a receipt which notes the payment received.
Do you charge any commission or fees for credit card payments?
All credit card transactions incur a 1.5% transaction charge.
Do you have internet access?
All hotel rooms offer WiFi – $5 for 1 day, $10 for 3 days, $15 for 5 days.
Do you have smoking rooms?
  • We are a non-smoking hotel.
  • A designated smoking area is located outside on the ground floor.
Do you have wheelchair access rooms?
Subject to availability. Please check with the hotel prior to booking.
Do you offer a babysitting service?
Babysitting services can be arranged through concierge.
Do you offer airport transfer services?
The hotel does not have an airport transfer service. Please contact our concierge desk on (07) 5588 8372 to arrange a suitable local transfer service.
Do your rooms have any cooking facilities?
Our rooms do not include kitchen facilities.
We are a full service hotel (not apartment building) with 2 restaurants and 1 bar.
  • Waves - offering a seasonal seafood buffet plus a great value for money a la carte menu with children’s options.
  • Clifford’s Grill & Lounge – a modern grill house, offering contemporary share meals and an extensive wine list.
  • Walrus Social House – a social lounge with a signature drinks list, wholesome tapas menu and table service.
We also offer in-room dining available for all guest rooms.
How do I make changes to, or cancel, my booking?
If you wish to modify or cancel a booking please contact reservations on (07) 5588 8333.
Is there a hotel laundry service?
The hotel offers a coin operated laundry on Level 2 and a 24 hour dry cleaning service.
What are the pool and gym opening hours?
Both facilities are open from 6am until 10pm - available 7 days a week
What are your swimming pool dimensions?
  • Level 1 pool - 15 metres long X 6 metres wide
  • Level 2 pool - 19 metres long X 5 metres wide
What is the cost for an additional person and rollaway bed?
  • Room rates are based on 2 people.For a 3rd adult there is an additional fee of $40 per night using existing bedding.
  • A 3rd person requiring a rollaway bed is $40.
  • Children are free if using existing bedding. However, A child requiring a rollaway bed is a $40 fee
What is the cost of a local call in-room?
  • 90 cents for the first 19 minutes of call time.
  • 17 cents per minute thereafter.
What is the cost of an in-room movie?
From $3.95 each, or $6.95 for new releases.
What is the cost of hotel parking?
  • Undercover parking is available for $20 per night.
  • Valet parking is available for $30 per night.
To arrange, please contact reservations on (07) 5588 8333 or request from concierge on arrival (limited car spaces available).
What is the distance from the Watermark to major tourist attractions and the airport?
Destination Time
Surfers Paradise shopping, dining and entertainment precinct 5-minute walk
Surfers Paradise Beach 3-minute walk
Cavill Mall 5-minute walk
Skypoint Observation Desk 1-minute walk
Sea World 10 minutes drive
Wet’n’Wild, Movie World, Australian Outback Spectacular 25 minutes drive
Dreamworld 30 minutes drive
Springbrook National Park 45 minutes drive
Tamborine Mountain Tourist Village 1-hour drive
Gold Coast Airport – Coolangatta 40 minutes drive
What is the minimum age to check in to the hotel?
All room reservations require the registered guest to be no less than 18 years of age with a valid credit card in his / her name.
The hotel reserves the right to refuse a check in if these conditions are not met, and the normal cancellation policy of charging the first night’s room cost applies (see Bookings below).
What is your hotel room cancellation policy?
Cancellations received within 24 hours of arrival will incur a late cancellation fee of one night's accommodation
What sizes are your rooms?
Our Superior Rooms and Deluxe Rooms are from 26 square metres to 27 square metres.
What time is check- in? Can I check-in early?
Check-in is from 2pm.
  • If you arrive early, luggage storage is available and you’re welcome to use hotel facilities.
  • A request for early check-in can be made with reservations but can’t be guaranteed (charges may apply).
What time is check-out? Is there a charge for late check out?
Check-out is 10am. Charges apply for a late check-out.
 

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If you have any further questions please feel free to contact the team directly below.

MORE INFORMATION

Watermark Reservations
P: 07 5588 8333
Email an Enquiry

Email an Enquiry
Key Answers
  • Check-in 2pm
  • Check-out 10am
  • WiFi available
  • Laundry service
  • Wheelchair access 
  • Baby Cot - free of charge
  • Child policy - under 12 yrs
  • 3 minute walk to beach
  • 5 minute walk to Cavill Avenue
  • 40 minutes drive to Gold Coast Airport
  • No balconies
  • No cooking facilities
  • No smoking hotel
  • Parking $20 / night
  • Valet Parking $30 / night
TERMS AND CONDITIONS
  • Watermark Hotel & Spa Gold Coast is a fully licensed hotel and all guests must be over 18 years of age or accompanied by a parent or legal guardian to enter any part of the hotel including accommodation.
  • Guests may be requested to provide photo ID as proof of age or may be refused accommodation with full cancellation terms applying.